Case Coordinator
R
ReWorks SolutionsABA healthcare
Fully remote — South Africa, Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (EST/ET)Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Excel
Requirements
- Previous experience in client-facing case coordination, healthcare administration, scheduling, or healthcare operations.
- Preferably senior-level experience managing complex schedules, multiple cases, and client relationships.
- Experience using CRM systems, scheduling platforms, or case management software.
- Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and Teams.
- Strong communication and interpersonal skills for professional engagement with clients, families, and service providers.
- Excellent organizational skills and exceptional attention to detail.
- Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced environment.
- Strong follow-up and time-management skills, with a proactive approach to resolving outstanding issues.
- Ability to remain calm, professional, and solutions-focused when handling last-minute changes or challenging situations.
- Available to work Monday to Friday, 9:00 AM–5:00 PM Eastern Time; no weekend work is required.
Responsibilities
- Coordinate and maintain client schedules, provider availability, staffing, and coverage for ABA services.
- Serve as a primary contact for clients, families, and service providers regarding scheduling, availability, and service-related queries.
- Manage schedule changes, cancellations, and provider availability while minimizing disruptions to client services.
- Track active cases, monitor outstanding actions, and follow up on scheduling or service-related issues.
- Maintain accurate, up-to-date client records, case notes, and documentation in company systems.
- Collaborate with clinical, administrative, and operational teams to support service coordination and continuity.
- Generate reports, maintain trackers, and assist with administrative projects.
- Use CRM, scheduling, and case management systems to manage case visibility and workflows.
- Identify scheduling conflicts or service gaps and implement practical solutions.
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