Client Services & Accounts Coordinator
New
V
VirtuHireEducation and tutoring
Dedicated full-time resource based in Cape Town, working remotely, Covering agreed UK working hours, including telephone and live-chat availabilityContract
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Microsoft ExcelSlack
Requirements
- Have proven experience in a client-services, accounts administration, billing/receivables, or operations-support role.
- Be comfortable balancing customer-facing work with detail-heavy administration.
- Have excellent spoken and written English and a warm, professional telephone manner.
- Communicate with empathy, tact, and confidence, and build rapport sincerely.
- Demonstrate strong attention to detail, task ownership, sound judgement, and the ability to prioritise competing deadlines while working remotely.
- Have very good Excel and Microsoft 365 skills, including using and checking structured spreadsheets, exports, filters, formulas, and shared records.
- Handle confidential information and follow access-control and safeguarding escalation procedures relevant to a children’s education provider.
- Work remotely from Cape Town and cover agreed UK working hours, including telephone and live-chat availability.
- The initial requirement is expected to be 9–12 months; an extension or continuing role is possible but not guaranteed.
- Desirable: hands-on experience with Xero, customer or tuition management systems, accounts receivable, Direct Debit administration, or invoice portals.
- Desirable: experience with CRM software, shared inboxes, live-chat platforms, Slack, and cross-functional workflow coordination.
- Desirable: experience serving UK-based customers, education organisations, or service businesses.
Responsibilities
- Oversee the shared accounts inbox, prepare credit requests and handle routine billing questions.
- Maintain debtor reports, follow up unpaid balances, and escalate sensitive or unresolved issues.
- Record and check bank and Direct Debit payments, match remittance information, and maintain client balances in TutorCruncher and related systems.
- Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking, and invoice submissions through customer portals.
- Run the daily automated QA process, review results, and investigate or escalate issues.
- Prepare tutor-proposal communications and follow up with prospective clients.
- Issue registration invoices, track payments, send tutor introductions, and coordinate next steps for trial lessons and continuing tuition.
- Update jobs, client and tutor rates, and tracking records while liaising with Client Managers and Education Consultants.
- Answer and triage telephone, website live-chat, and email enquiries; capture details and route complex enquiries to the relevant colleague.
- Maintain Excel-based operational reports and provide administrative and occasional Client Manager cover.
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