Implementation Project Manager II
New
E
EntrataProperty management technology
Listing location: United States; Workplace type: Remote. If located in Utah, this would be a hybrid role.Full-TimeMiddle
Salary$71,800 - $112,700 a year
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Job Details
- Experience
- Minimum of two years of relevant experience in project management, client onboarding, or professional services delivery.
- Required Skills
- Project ManagementSlackGenerative AI
Requirements
- Bachelor’s degree in Business Management, Project Management, or a related field, or equivalent practical experience.
- At least two years of relevant experience in project management, client onboarding, or professional services delivery.
- Strong organization and the ability to manage multiple active projects or large workstreams.
- Ability to work independently within established policies and use sound judgment about when to escalate.
- Strong written and verbal communication skills and comfort leading client calls.
- Working knowledge of project delivery methods and reporting.
- Comfort using internal tools, with training provided.
- Willingness to travel to client sites as needed.
- Ability to prioritize tasks, meet deadlines, and manage workload efficiently.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to use company-approved GenAI tools and audit outputs for factual accuracy and brand alignment.
- Ability to protect proprietary and personally identifiable information from unauthorized models and craft clear, context-rich prompts.
Responsibilities
- Lead assigned implementation projects through delivery using established methodologies, quality standards, and implementation SOPs.
- Manage project scope, timelines, milestones, risks, actions, issues, and dependencies; keep the project system of record accurate and current.
- Report project status, risks, and decisions to clients and leaders, and escalate when commitments are at risk.
- Maintain project forecasts and ACV timing records, including required DOMO and Slack updates and month-end hygiene.
- Coordinate consulting, migration, training, billing, utilities, and other specialists according to SOPs.
- Lead recurring client and stakeholder communications and document decisions.
- Improve templates and playbooks with practical feedback from the field.
- Provide informal coaching to less experienced project managers or coordinators.
- Follow Professional Services policies, security and data rules, SOPs, escalation paths, and handoff processes.
- Travel domestically to client sites as needed.
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