Onboarding Project Manager - NORAM
New
C
CloudbedsHospitality SaaS
Location: North AmericaFull-TimeManager
Salary70,000 - 80,000 USD per year
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Job Details
- Languages
- Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; at least 1 year of project management experience within a SaaS or customer-facing environment
- Required Skills
- Project ManagementSalesforceSaaSSlackZendesk
Requirements
- Demonstrate business-professional fluency in English, Portuguese, and Spanish, both written and spoken.
- Have at least 4 years of experience in hotel operations or hotel management.
- Have at least 1 year of project management experience in a SaaS or customer-facing environment.
- Manage multiple projects simultaneously while maintaining attention to detail and organization.
- Coordinate cross-functional stakeholders and drive projects through completion in a fast-paced environment.
- Bring strong communication, relationship management, and customer-facing presentation skills.
- Proactively solve problems, manage ambiguity, and adapt to changing customer and business needs.
- Hospitality SaaS project management experience is an optional bonus.
- Previous customer implementation and onboarding experience at a hospitality SaaS company is an optional bonus.
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools is an optional bonus.
Responsibilities
- Own the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
- Define project scope, timelines, milestones, and deliverables for implementations.
- Serve as the primary onboarding contact for mid-market customers and align stakeholders throughout each project.
- Lead pre-kickoff, kickoff, project check-in, and go-live meetings; document action items and next steps.
- Identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
- Coordinate collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones.
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