Practice Growth Specialist
New
J
JobgetherHealth technology
Based in CanadaFull-TimeMiddle
SalaryCompetitive base salary: Earn between $60,000 and $75,000 CAD annually, depending on experience, skills, and location. Performance-based compensation: Receive additional variable compensation tied to account growth and ordering milestones, on top of your base salary.
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Job Details
- Experience
- Between 2 and 4 years of experience in sales, customer success, account management, or another customer-facing commercial role.
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Have 2–4 years of experience in sales, customer success, account management, or another customer-facing commercial role.
- Build trust, understand customer needs, and maintain productive professional relationships.
- Have experience conducting customer calls, product demonstrations, training sessions, or presentations.
- Manage a portfolio of accounts and maintain engagement across multiple customers.
- Use Salesforce or comparable CRM platforms to track interactions, manage pipelines, and organize follow-ups.
- Apply problem-solving and organizational skills to identify adoption barriers and manage customer challenges.
- Recognize account expansion opportunities and work toward measurable performance targets.
- Learn complex product offerings quickly and communicate their value clearly to customers.
- Collaborate with cross-functional teams and share customer insights.
- Healthcare, wellness, digital health, or related industry experience is a plus.
- Familiarity with healthcare practitioner workflows, clinical operations, or practice management is a plus.
Responsibilities
- Manage practitioner accounts throughout onboarding, adoption, expansion, and retention.
- Convert new practitioner registrations into active ordering accounts and encourage consistent ordering.
- Identify and pursue cross-selling opportunities for additional products and services.
- Meet monthly and quarterly targets for new ordering accounts, customer activation, and account expansion.
- Conduct customer calls, virtual meetings, demonstrations, and training sessions.
- Guide practitioners in aligning platform features and services with their workflows and business objectives.
- Identify customer needs, challenges, and growth opportunities through discovery and ongoing engagement.
- Monitor account activity, address adoption and retention risks, and escalate issues when needed.
- Maintain accurate customer interaction, account, opportunity, and follow-up records in CRM systems.
- Share customer feedback and actionable insights with internal teams.
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