- Convert new practitioner sign-ups into ordering accounts and support them in establishing a consistent ordering rhythm.
- Sell additional product lines, including Labs and storefront, to existing accounts.
- Manage practitioner accounts through onboarding, growth, and retention.
- Conduct calls, meetings, and training sessions to support practitioners’ understanding and use of the platform.
- Guide practitioners through acquisition, adoption, and optimization by aligning Fullscript capabilities with their workflows and goals.
- Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
- Communicate with practitioners by email, phone, and virtual meetings to maintain engagement and momentum.
- Document practitioner interactions, activities, and follow-ups in CRM systems.
- Identify adoption or engagement risks and address or escalate them.
- Gather and relay practitioner feedback and product observations to internal teams.
SalesforceProblem SolvingAccount Management+2 more