Practice Growth Specialist
New
F
FullscriptHealth technology
Canada Remote / USA RemoteFull-TimeMiddle
Salary$60k to $75k CAD. Variable compensation tied to account and order milestones, on top of base salary.
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Job Details
- Experience
- 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.
- Required Skills
- SalesforceProblem SolvingCustomer SuccessAccount ManagementRelationship management
Requirements
- Have 2–4 years of experience in sales, customer success, account management, or a similar client-facing role.
- Demonstrate communication, relationship management, and problem-solving skills.
- Have experience conducting customer calls, trainings, or presentations.
- Be able to manage a book of business and prioritize work across multiple accounts.
- Have experience using CRM systems such as Salesforce or similar tools.
- Be able to learn and apply product knowledge across multiple offerings.
- Healthcare, wellness, or digital health experience is a bonus.
- Familiarity with practitioner workflows or clinical operations is a bonus.
- Experience working to sales targets or quota is a bonus.
Responsibilities
- Convert new practitioner sign-ups into ordering accounts and support them in establishing a consistent ordering rhythm.
- Sell additional product lines, including Labs and storefront, to existing accounts.
- Manage practitioner accounts through onboarding, growth, and retention.
- Conduct calls, meetings, and training sessions to support practitioners’ understanding and use of the platform.
- Guide practitioners through acquisition, adoption, and optimization by aligning Fullscript capabilities with their workflows and goals.
- Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
- Communicate with practitioners by email, phone, and virtual meetings to maintain engagement and momentum.
- Document practitioner interactions, activities, and follow-ups in CRM systems.
- Identify adoption or engagement risks and address or escalate them.
- Gather and relay practitioner feedback and product observations to internal teams.
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