Billing Specialist (SaaS Billing)

JobgetherSaaS billing

Based in CanadaFull-Time

Salary55,000 - 65,000 CAD per year

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Job Details

Have proven experience in billing, accounts receivable, or a related financial role, including practical SaaS billing experience.
Understand SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.
Be proficient with Microsoft Excel, NetSuite, and Zuora SuiteBilling, including analyzing billing and payment data.
Be able to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records.
Manage competing priorities, multiple business units, and deadlines with strong organization and attention to detail.
Bring written and verbal communication skills, a collaborative approach, and a commitment to positive customer experiences.
Work autonomously and collaborate effectively with cross-functional teams in a changing, acquisition-driven environment.
A bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.
Experience with FloQast, CRM platforms such as Salesforce, and billing-related regulatory and compliance requirements is an asset.

Generate, review, issue, modify, and terminate recurring, one-time, and usage-based invoices and subscriptions.
Create subscriptions, sales orders, and estimates; import billing files; and process adjustments, refunds, account credits, tax exemptions, and payment applications.
Manage subscription records in NetSuite and Zuora SuiteBilling, make product access changes following cancellations, and troubleshoot payment processing issues.
Reconcile customer accounts, billing records, payment transactions, financial statements, and undeposited funds; investigate discrepancies and identify root causes.
Compare payments against business unit records and accounts receivable aging to support accurate follow-up and dunning notices.
Address customer inquiries about invoices, payments, credit card transactions, disputes, and account adjustments.
Collaborate with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement requested changes.
Identify workflow efficiency and automation opportunities, document procedures, standardize processes, and follow applicable billing, payment security, data privacy, and regulatory requirements.

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