Head of Customer Success and Implementation Delivery

New

JobgetherLife sciences AI

Based in United StatesFull-TimeDirector

SalaryBase salary: $200,000–$270,000; Additional compensation: The position may be eligible for variable bonuses and/or stock bonuses.

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Job Details

Demonstrated experience building and leading teams.
Direct people management experience.
Current experience in the life sciences industry in a service-related role, billable or non-billable.
Experience using data and analytics tools to measure performance, evaluate processes, and drive improvements.
Strong leadership and organizational skills.
Ability to establish priorities and oversee multiple customer engagements.
Hands-on, detail-oriented management style.
Ability to guide teams toward strategic goals.
Ability to collaborate with sales, product, and customer stakeholders to improve service delivery and customer outcomes.

Build, develop, and lead the customer success and implementation delivery team.
Establish team priorities and oversee customer implementations, ongoing services, and delivery activities.
Use customer data, analytics, and performance indicators to improve product adoption, customer retention, and return on investment.
Partner with sales teams to develop account plans that support customer success and long-term value creation.
Collaborate with product teams to communicate customer feedback and inform product enhancements.
Build and maintain relationships with customer leaders to understand priorities and support successful outcomes.
Represent the organization at customer summits and industry-facing events.
Stay close to operational details while guiding the team toward broader strategic objectives.

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