Customer Success Manager
New
V
VantageCloud cost management
Location: USA (Remote); Workplace: Remote. At this time Vantage is only setup to employ in the United StatesFull-TimeManager
Salary$110K - $140K; $110K – $140K • Offers Equity
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Job Details
- Experience
- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- Required Skills
- AWSGCPAzureData visualizationCustomer Success
Requirements
- Have 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Have previous experience with FinOps Cloud Cost Management solutions.
- Communicate effectively and adapt to audiences including CTOs, VPs of Engineering or Infrastructure, and DevOps professionals.
- Demonstrate exceptional attention to detail.
- Be able to efficiently manage a wide portfolio from SMB up to Commercial accounts.
- Bring strong emotional intelligence and the ability to empathize with customers.
- Monitoring and observability expertise is a bonus.
- Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP is a bonus.
- Relevant data visualization or financial product experience is a bonus.
Responsibilities
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Guide customers through onboarding and training, solicit ongoing product feedback, and present business reviews.
- Become a trusted advisor to customers and help them maximize the benefit of the Vantage solution.
- Represent customer needs within Vantage and advocate for timely resolution of support issues, feature requests, and adoption friction.
- Engage stakeholders at all levels of customer organizations through a comprehensive, multi-threaded engagement model.
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