Senior Customer Success Manager, Enterprise
New
C
ChainguardCybersecurity software
United States - RemoteFull-TimeManager
SalaryUp to $160,000 base salary + bonus
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Job Details
- Experience
- 5+ years experience in enterprise, customer facing roles
- Required Skills
- AWSLinuxCustomer Success
Requirements
- Bring 5+ years of experience in enterprise, customer-facing roles, collaborating with technical and business teams.
- Have experience in Customer Success, Professional Services, Technical Account Management, or a combination of these with Sales, Solutions Engineering, or Technical Support.
- Bring relevant domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
- Take ownership of a customer portfolio and work autonomously to drive customer outcomes.
- Exercise judgment in customer escalations, issue de-escalation, and advocacy with internal teams.
- Demonstrate an entrepreneurial mindset and willingness to build new processes or practices.
- Show commitment to ongoing personal and professional development, strong emotional intelligence, and priority management.
- Preferred: experience at an early-stage startup.
- Preferred: hands-on experience with cloud environments such as AWS, GCP, or Azure, containers, or Linux.
Responsibilities
- Lead customer engagements across onboarding, implementation, and adoption.
- Partner with customers and internal teams to align on requirements, goals, and challenges through business success planning.
- Support change management for large-scale rollouts and the full Business Value Realization cycle.
- Advocate for customer needs and requirements across internal teams.
- Collaborate with Technical Support and Customer Engineering to resolve customer issues.
- Build hands-on product knowledge and help customers optimize their use of Chainguard.
- Work with customers and the Edu team to provide product, best-practice, and security-principle education.
- Build relationships with customer stakeholders from technicians to CISOs, and partner with Sales on renewals and expansion.
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