Customer Success Manager
New
R
RaydarLegal technology
Remote (US)Full-TimeManager
SalaryBase salary: USD 150,000 to 200,000 per year
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Job Details
- Experience
- At least four years in a legal-adjacent advisory or operations field
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have at least four years of experience in a legal-adjacent advisory or operations field.
- Understand how in-house legal teams work, including their processes and pain points.
- Bring consulting or advisory experience, including managing projects and presenting recommendations to clients.
- Have experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
- Have prior experience supporting a legal function in a support, advisory, or coordinating capacity.
- Bring a strong understanding of legal processes and operations.
- Be comfortable presenting, teaching, and building customer relationships.
- Have a genuine interest in AI tools.
- Be willing to travel about 25% of the time.
- Have a background from a top-tier school.
Responsibilities
- Run post-sale onboarding and enablement to support customer adoption of the product.
- Identify customer challenges and shape tailored projects and workflows.
- Expand existing accounts by demonstrating ongoing value and deepening relationships.
- Teach courses and present at conferences to educate customers on product features and good practice.
- Share customer insights with sales and product colleagues to inform planning.
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