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Senior Customer Success Manager

Senior Customer Success Manager

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WebflowSaaS, digital experience
Location: Remote-first (United States; BC & ON, Canada), Pacific Time ZoneFull-TimeSenior
SalaryUnited States Zone A: $174,500-205,000; Zone B: $161,700-190,000; Zone C: $151,500-178,000 (USD). Canada (ON & BC): 166,000-195,000 CAD. For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.
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Job Details

Experience
5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment
Required Skills
Project ManagementSaaS

Requirements

  • Have a BS/BA degree or relevant experience.
  • Bring 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment.
  • Have experience owning customer adoption, renewals, expansion opportunities, and long-term customer health.
  • Have experience managing usage-, consumption-, or credit-based accounts, including tracking utilization against commitments, burn-down, and renewal and expansion forecasts.
  • Demonstrate technical aptitude across codebases, deployment pipelines, integrations, permissions, and security, and partner credibly with developers; production coding is not required.
  • Have experience in applied AI, such as building AI workflows or agents and evaluating their output, or in digital transformation involving enterprise programs, integrated systems, workflow automation, or platform migrations.
  • Have hands-on AI fluency with agents, connectors, or MCP-style integrations, and be able to explain AI tools to executive and technical audiences in terms of business outcomes.
  • Be able to interpret product usage data, identify signs of churn or underuse, and turn findings into an action plan.
  • Use financial filings, industry research, and internal data to identify customer risks, opportunities, and growth paths.
  • Demonstrate organizational and project management habits to align cross-functional partners and maintain momentum.

Responsibilities

  • Build trusted relationships across customer organizations, from executive sponsors to hands-on users, and guide customers through their Webflow journey.
  • Understand customers’ goals, workflows, and technology stacks to help them use Webflow across their digital footprint.
  • Lead account strategy and align cross-functional partners around success plans that drive adoption and measurable business outcomes.
  • Own renewals, forecasting, and account health; identify expansion opportunities and partner with Sales on growth.
  • Use usage and consumption patterns to create adoption plans, forecasts, and expansion opportunities.
  • Lead discovery workshops and pilots for AI use cases, and help customers move AI agents from pilot to production.
  • Define success criteria and ROI with each customer, and lead executive conversations about progress, risks, and results.
  • Partner with Sales, Technical Architects, Forward Deployed Engineers, and Services Providers on launches, architecture, and renewals.
  • Bring customer insights to Webflow to inform product direction, processes, and the Enterprise experience.
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United States Zone A: $174,500-205,000; Zone B: $161,700-190,000; Zone C: $151,500-178,000 (USD). Canada (ON & BC): 166,000-195,000 CAD. For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.
Apply Now