Mid-Market Customer Success Manager
New
F
FoleyVertical SaaS
This role is primarily remote (US based). This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, WisconsinFull-TimeManager
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- 3+ years of Customer Success experience in a SaaS environment
- Required Skills
- Customer SuccessSaaS
Requirements
- Have 3+ years of Customer Success experience in a SaaS environment.
- Bring experience preferably supporting mid-market customers.
- Have a strong track record of driving retention, reducing churn, and achieving NRR targets.
- Build trusted, strategic relationships with senior stakeholders.
- Demonstrate verbal and written communication, presentation, and negotiation skills.
- Collaborate and communicate across departments in a fully remote environment.
- Use strong analytical and decision-making skills.
- Be comfortable and curious using agentic workflows and AI tools to work more efficiently with customers.
- Experience in a compliance, regulated-industry, or vertical SaaS environment is strongly preferred.
Responsibilities
- Manage a portfolio of mid-market accounts and build trusted relationships with decision-makers and stakeholders.
- Drive adoption of Foley.io solutions and help customers achieve measurable ROI and business outcomes.
- Monitor account health, identify risks, and develop action plans to mitigate churn.
- Partner with Sales to identify and execute expansion opportunities.
- Share customer feedback with Product, Marketing, and other internal teams and influence roadmap priorities.
- Lead executive business reviews and strategic account planning for high-value customers.
- Contribute to special projects and initiatives that improve processes, tooling, and customer experience.
- Use Planhat to manage account health, track success metrics, and use agentic workflows for proactive customer outreach.
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