Customer Success Manager, Mid Market

New

BioRenderScientific communication

Location: Remote (Canada); Secondary Locations: Remote (US)Full-TimeManager

Salary not disclosed

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Job Details

Experience: 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
Required Skills: Customer SuccessSaaSAccount Management

Have 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
Demonstrate success owning the full commercial lifecycle of customer relationships.
Have experience with end-to-end renewals, contract and pricing negotiations, and contract execution.
Demonstrate revenue growth through expansion and upsell opportunities.
Be able to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
Be familiar with customer success metrics, including retention, expansion, renewal forecasting, and pipeline contribution.
Bring communication, organization, and prioritization skills.
Be willing to travel as needed, up to 20%.
A BSc or Master’s degree in Life Sciences is a plus.

Own a Mid-Market book of business and drive renewals, expansion, and long-term customer retention.
Build relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner.
Identify renewal risks and growth opportunities, forecast outcomes, and partner with Sales on expansion strategy.
Drive customer adoption and value realization by aligning the platform with scientific workflows and institutional needs.
Surface and execute expansion opportunities through data-informed account planning and customer discovery.
Support onboarding and training to accelerate time-to-value.
Collaborate with Sales, Product, Marketing, and Support to address customer needs and share feedback.

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