Senior Account Manager
New
L
LokaliseB2B SaaS
Remote role Latvia; Remote role Spain; Remote role United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong written and spoken English
- Experience
- +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts
- Required Skills
- CRM
Requirements
- Have 5+ years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a B2B SaaS environment.
- Demonstrate experience across retention, renewals, expansion, upselling, and cross-selling.
- Show a track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion.
- Understand complex SaaS products and have experience selling to business, marketing, and sales stakeholders.
- Translate product capabilities into clear commercial value.
- Have strong written and spoken English and be able to collaborate across a remote, international organisation.
- Engage and influence C-level and senior stakeholders, lead strategic conversations, and align solutions with business priorities.
- Identify growth opportunities, negotiate contracts, and navigate complex procurement or legal discussions.
- Use AI tools for customer research, synthesis, account planning, and decision-making, with a proactive approach to AI-enabled work.
Responsibilities
- Own the full commercial lifecycle of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
- Monitor account health, customer engagement, product value, and commercial risks, and coordinate action to protect retention.
- Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations.
- Develop account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewals, and collaboration opportunities.
- Advise customers on improving localisation and content workflows and connect their needs to Lokalise solutions and business value.
- Coordinate multi-stakeholder opportunities, procurement, contract negotiations, and legal discussions.
- Work with Customer Success, Solutions Architecture, Product, Finance, and Legal to support customers and commercial outcomes.
- Maintain accurate CRM records, account plans, pipeline updates, and forecasts.
- Apply AI tools and approaches to customer research, account planning, decision-making, and productivity.
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