Account Manager (EMEA)
New
B
BorealisSaaS software
United Kingdom; Position 100% remote, Available to work atypical working hours; flexible working hours to adapt to our clients’ time zones.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in English, French and Portuguese written and spoken.
- Experience
- At least 3-4 years of experience in customer success account management or solution consulting role. 2-3 years of experience with SAAS or CRM a plus.
- Required Skills
- Customer SuccessSaaSAccount ManagementClient relationship managementCRM
Requirements
- Hold a Bachelor’s degree in administration (BBA) or another field deemed pertinent.
- Have at least 3–4 years of experience in customer success account management or a solution consulting role.
- Be fluent in written and spoken English, French and Portuguese.
- Bring a strong technical and computer software background to support customers in a SaaS environment.
- Have experience growing and maintaining client accounts.
- Be able to negotiate contracts and budgets, demonstrate projects, and scope client requests technically and financially.
- Be comfortable contacting clients by phone to understand their issues.
- Demonstrate relationship-building skills and cultural competence when working with clients with varied communication styles and skill levels.
- Be available to work atypical hours and manage multiple subjects simultaneously.
- Experience with SaaS or CRM for 2–3 years is a plus.
Responsibilities
- Develop and maintain trusted relationships with clients after the initial sale.
- Define growth plans for an assigned client portfolio and manage its financial aspects.
- Identify client needs and convert them into business opportunities.
- Present business proposals to key stakeholders, including executive-level stakeholders.
- Analyze client adoption of Borealis, set objectives and guide adoption strategies with key stakeholders.
- Help clients define business processes and implement them in Borealis.
- Advise clients on solutions, practices and workarounds suited to their context.
- Coordinate with Project, Technical, Sales and Product teams to support client objectives and service delivery.
- Provide reporting and KPIs, and ensure clients use the Borealis Helpdesk and Helpcenter appropriately.
- Share client information with the Product team and collaborate with Account Directors on strategic accounts.
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