- Own customer onboarding and help customers reach value quickly.
- Train customers and help them implement new use cases.
- Hold customers and Chili Piper teams accountable for meeting defined success criteria.
- Engage across customer organizations and work cross-functionally to identify opportunities and risks and present recommendations and solutions.
- Proactively resolve technical issues and serve as an escalation point.
- Provide regular status updates and next steps through Slack, email, and weekly one-to-ones with the manager.
- Produce internal best practices and customer user stories.
- Collaborate with Sales, Customer Marketing, and other post-sales teams to support customers.
- Develop customer case studies and references, and identify upsell and cross-sell opportunities for the Account Management team.
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