Senior Customer Success Manager - EMEA

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Currently hiring for this role within the EMEA regionFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 1-2+ Years Minimum using Salesforce; 1-2+ Years Minimum using Marketing Automation software
Required Skills: HTMLCSSJavascriptSalesforceREST APICustomer SuccessHubSpot

Have technical experience, such as implementing Salesforce or marketing automation systems or handling technical support cases.
Have a basic understanding of JavaScript, HTML, and CSS.
Have 1–2+ years of Salesforce experience.
Have 1–2+ years of experience with marketing automation software such as Marketo, Pardot, or HubSpot.
Bring Salesforce implementation experience, including data models, standard and custom objects, REST API, Administrator, and Managed Package.
Have experience working with cross-functional teams within a customer organization toward a joint outcome.
Communicate effectively in oral and written formats.
SFDC certifications are a plus.
Marketing automation certifications are a plus.

Own customer onboarding and help customers reach value quickly.
Train customers and help them implement new use cases.
Hold customers and Chili Piper teams accountable for meeting defined success criteria.
Engage across customer organizations and work cross-functionally to identify opportunities and risks and present recommendations and solutions.
Proactively resolve technical issues and serve as an escalation point.
Provide regular status updates and next steps through Slack, email, and weekly one-to-ones with the manager.
Produce internal best practices and customer user stories.
Collaborate with Sales, Customer Marketing, and other post-sales teams to support customers.
Develop customer case studies and references, and identify upsell and cross-sell opportunities for the Account Management team.

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