EMEA Customer Success Manager, Mid-Market
New
B
BioRenderScientific software
Remote (Ireland); based in Dublin, IrelandFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Full professional fluency in English (additional European languages a plus).
- Experience
- 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
- Have proven experience owning renewals and driving expansion within a commercial book of business.
- Bring experience working with academic, research, or institutional customers; EMEA experience is strongly preferred.
- Be able to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
- Be familiar with Customer Success metrics, including retention, expansion, renewal forecasting, and pipeline contribution.
- Have full professional fluency in English; additional European languages are a plus.
- Be willing to travel occasionally within the EMEA region.
- A BSc or Master’s degree in Life Sciences is a plus.
Responsibilities
- Own a mid-market book of business across EMEA, driving renewals, expansion, and customer retention.
- Build trusted relationships with scientific, operational, and procurement stakeholders.
- Identify renewal risks and growth opportunities, forecast outcomes, and partner with Sales on expansion strategy.
- Drive customer adoption and value realization by aligning the platform to scientific workflows and institutional needs.
- Execute expansion opportunities through data-informed account planning and customer discovery.
- Support onboarding and training to accelerate time-to-value.
- Collaborate with Sales, Product, Marketing, and Support to address customer needs and share feedback.
- Contribute regional insights, process development, and best practices as part of the Dublin-based Customer Success presence.
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