Technical Customer Success Manager

New

JobgetherAPI and data products

Based in IrelandFull-TimeManager

SalaryApproximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options.

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Job Details

Languages: Strong written and spoken English.
Experience: At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
Required Skills: SQLRESTful APIsCustomer SuccessAccount Management

Have at least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
Have experience working with APIs or data products, or a background in technical roles, product management, or product ownership.
Be able to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential.
Demonstrate customer leadership, including asking effective questions, identifying underlying problems, and guiding decision-making.
Show ownership and accountability, simplify complex situations, and drive issues through to resolution.
Communicate clearly and explain technical concepts to different audiences.
Bring a commercial mindset and identify opportunities that help customers increase value and grow their businesses.
Be proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook.
Have strong written and spoken English.
Experience with creator data, influencer marketing, or related data products is a nice-to-have.
Experience managing customer renewals and account expansion is a nice-to-have.
Basic coding or data skills, such as reading code, writing small scripts, or working with SQL, are a nice-to-have.

Manage a portfolio of API customers, focusing on Net Revenue Retention, customer satisfaction, and account growth.
Develop customer success plans with objectives, priorities, milestones, and next steps.
Lead customer meetings and maintain engagement to keep projects progressing.
Understand customer products, business models, and technical requirements, and recommend suitable data, API endpoints, and integration approaches.
Troubleshoot technical issues, coordinate resolutions, and own challenges through to resolution.
Identify customer risks and develop plans to improve adoption, retention, and long-term success.
Identify account expansion opportunities and manage them from discovery through upgrade; own customer renewals.
Lead onboarding and sales-to-customer-success handovers, and build integration plans with milestones, responsibilities, and timelines.
Represent customer needs internally and collaborate with Product, Sales, Support, Engineering, and Marketing.
Use Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage customer relationships and workflows.

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