Technical Customer Success Manager
New
M
ModashCreator data
Hiring another based in Europe. Workable locations: Tallinn, Harju County, Estonia; Vilnius, Vilnius City Municipality, Lithuania; Dublin, County Dublin, Ireland; London, England, United Kingdom.Full-TimeManager
Salary€60,000 to €90,000 on-target earnings (OTE) per year + stock options.
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Job Details
- Languages
- Strong written and spoken English
- Experience
- 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
- Required Skills
- SQLRESTful APIsAccount Management
Requirements
- Have 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
- Have experience working with APIs or data products, or a background in a technical, product management, or product owner role.
- Be comfortable discussing APIs, integrations, and data flows; coding is not required.
- Lead customers by asking questions, understanding their problems, and helping decide next steps.
- Take ownership, simplify messy situations, make judgments, and drive issues to outcomes.
- Communicate clearly and concisely, including explaining complicated topics simply.
- Be commercially minded and look for ways customers can get more value and grow their business.
- Be proactive, organised, and comfortable working without a perfect playbook.
- Have strong written and spoken English.
- Nice to have experience with creator data or creator marketing.
- Nice to have experience owning renewals and expansion.
- Nice to have some coding or data experience, such as reading code, writing small scripts, or SQL.
Responsibilities
- Manage a portfolio of customers using one or both Modash APIs, with success measured mainly through Net Revenue Retention.
- Build customer success plans with goals, priorities, and next steps.
- Run regular customer calls and proactively keep accounts moving.
- Help customers understand what they are building and use the right data and endpoints.
- Troubleshoot technical issues and own getting them resolved.
- Spot account risks early and create a plan.
- Identify expansion opportunities, close upgrades, and own renewals.
- Run Sales-to-Customer Success handovers and create integration plans with milestones and owners.
- Coordinate with Product, Sales, Support, Engineering, and Marketing to advance customer outcomes.
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