Regional Account Manager

New

AcquiaDigital experience software

Location: Remote-United-StatesFull-TimeMiddle

SalaryOn-Target Earnings (OTE) ranging from $100,000 to $110,000. This role is also eligible for variable compensation.

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Job Details

Have a proven track record of retaining and growing complex relationships, closing renewals, and identifying upsell and cross-sell opportunities.
Have owned and exceeded a quota.
Have experience managing a high volume of accounts.
Have 2 years of experience working in an account management role.
Be able to manage multiple systems at once.
Have strong forecasting and analytical skills.
Be able to work effectively in a dynamic, fast-paced, and changing environment.
Be able to articulate a strong value proposition.
Demonstrate meticulous attention to detail and a high level of accountability.
Be able to set and manage priorities independently.
Demonstrate teamwork, communication, and cross-group collaboration skills.
Be able to proactively drive accounts and resolve customer escalations with minimal oversight.
Have a bachelor’s degree.

Drive customer retention and identify expansion opportunities.
Guide customers through onboarding of products and services.
Build strategic customer relationships and own customers’ success with Acquia platform services.
Maintain control of account direction and strategy.
Host Quarterly Business Reviews to identify customer risks and opportunities.
Build expansion pipeline through targeted outbound outreach, strategic account planning, and channel partner co-selling.
Exceed quarterly renewal and net renewal goals.
Partner with internal resources to resolve customer escalations or operational issues.
Coordinate with business users and procurement to ensure timely renewals.
Update and maintain the Sales database weekly.

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