Client Experience Operations Manager
New
Z
Zeta GlobalDigital advertising
Location: Remote - United States; this role could be hybrid (NYC, Nashville, LA, San Francisco) or fully remote in this US.Full-TimeManager
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.
- Required Skills
- Project Management
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a Data/Analytics-related field.
- 3–5 years of project management experience.
- At least 2 years of experience in a marketing or advertising agency environment.
- Understanding of digital media channels, including SEM, display, social, programmatic, and video.
- Understanding of attribution mechanics.
- Familiarity with tag/pixel management platforms and third-party tracking integrations.
- Strong organizational skills and ability to manage timelines across multiple stakeholders and projects.
- Project management certification such as PMP or Agile is a plus.
- Exposure to multiple attribution models and their application to client KPIs is preferred.
- Experience with marketing analytics platforms such as GA4, Adobe Analytics, or CM360 is preferred.
- Understanding of UTM parameters, conversion events, and media taxonomy standards is preferred.
Responsibilities
- Support end-to-end project execution for media dashboard builds and enhancements across multiple client accounts.
- Develop and maintain timelines, deliverables, and status documentation across concurrent workstreams.
- Coordinate tracking- and dashboard-related deliverables between clients and internal media, analytics, operations, and sales teams.
- Collaborate with operations and analytics teams to ensure project tagging and tracking are in place.
- Oversee implementation and validation of pixels and tags across media platforms and client web properties.
- Coordinate with third-party vendors and agencies to support accurate data flows and media tracking.
- Translate client reporting needs into data requirements and dashboard specifications.
- Maintain QA processes for data integrity and attribution across channels, and manage dashboard versioning and enhancements.
- Facilitate client communications about project milestones, data readiness, and dashboard walkthroughs.
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