Client Success Manager
New
C
CordialSaaS marketing technology
Remote (US)Full-TimeManager
Salary$80,000.00 - $115,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years working in a client management role (both commercial and enterprise) at a SaaS company
- Required Skills
- Project ManagementJiraNegotiationDigital MarketingSaaSCRM
Requirements
- Bachelor’s degree.
- 4+ years of experience in a client management role serving commercial and enterprise clients at a SaaS company.
- CRM experience preferred.
- Strong technical aptitude and commercial instincts.
- Ability to build long-term relationships with all levels of a client’s organization.
- Strong written and oral communication skills for technical and non-technical audiences.
- Ability to work cross-functionally, ideally with Product, Engineering, and Sales.
- Negotiation skills.
- Strong project management skills and ability to manage multiple projects and clients simultaneously.
- Track record of delivering results in a dynamic, autonomous start-up environment.
- Willingness to travel to client sites for business meetings approximately 10% of the time or less annually, varying by assigned client base.
Responsibilities
- Own the post-sale relationship and commercial relationship for a portfolio of Commercial clients.
- Develop and deliver client success plans aligned with client business goals.
- Coordinate Technical Account Managers, Solutions Engineers, and the Deliverability team to meet agreed goals.
- Lead client planning, status, and review meetings and organize client programs.
- Build a deep understanding of Cordial’s platform and demonstrate its capabilities and value proposition.
- Solve strategic campaign challenges and technical problems related to client messaging programs.
- Forecast, negotiate, and execute contracts to drive timely renewals.
- Identify opportunities to expand Cordial’s integrations and grow client success, renewal, and advocacy.
- Partner with Channel Growth & Partnership, sales, marketing, and product development teams.
- Participate in prospective-client discovery and business development meetings.
View Full Description & ApplyYou'll be redirected to the employer's site
