Manager of Client Success, Public Schools
New
F
FinalsiteEdTech
100% Remote - Anywhere within the USFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of proven work experience in a professional B2B setting
- Required Skills
- SalesforceSaaSClient relationship management
Requirements
- Bring 5+ years of proven work experience in a professional B2B setting.
- Have some experience in a SaaS client success or sales role.
- Have knowledge of Salesforce.
- Have knowledge of the Finalsite Platform.
- Be comfortable with SaaS products and services.
- A B.A. or B.S. degree is preferred, or equivalent commensurate experience.
- Experience meeting with senior executives and client stakeholders is preferred.
- Travel as needed.
Responsibilities
- Manage, coach, and support a team of Client Success Managers.
- Conduct performance reviews and guide direct reports toward individual and team goals.
- Serve as the first escalation point for client issues and provide resolution guidance.
- Manage a small, high-value portfolio of existing public school clients.
- Prioritize renewals and manage long-term client health to support retention.
- Drive product adoption and identify and execute growth and upsell opportunities.
- Conduct defined client engagement activities and build relationships with key stakeholders.
- Develop and share best-practice materials with the broader client base.
- Maintain client data and manage the renewal and growth opportunity pipeline in Salesforce, Totango, or other applications.
View Full Description & ApplyYou'll be redirected to the employer's site
