Senior Client Success Manager, Advertising
New
M
MyFitnessPalDigital advertising
Remote - USFull-TimeSenior
SalaryOTE range for this role is $125,000 - $160,000 (Base + Bonus)
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Job Details
- Experience
- 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry
- Required Skills
- SalesforceAsanaAccount Management
Requirements
- Bachelor's degree in Marketing, Advertising, Communications, or a related field.
- 6-8+ years of experience in client success, account management, or related roles in advertising or marketing.
- Strong understanding of programmatic, social, display, video, and native advertising formats.
- Ability to interpret campaign performance data and translate it into actionable strategies.
- Proficiency with CRM and project management tools, such as Salesforce and Asana.
- Ability to manage multiple clients and campaigns simultaneously with attention to detail.
- Experience at an advertising agency or media company is preferred.
- Knowledge of advertising platforms such as Google Ads, Meta Ads, or DSPs is preferred.
- Experience with Fortune 500 clients or large-scale advertising campaigns is preferred.
- Familiarity with marketing performance metrics and attribution models is preferred.
Responsibilities
- Develop and maintain long-term relationships with assigned advertising clients as their primary contact.
- Understand client business objectives and align advertising solutions with their goals.
- Coordinate with creative, strategy, and media teams to execute campaigns accurately and on time.
- Monitor campaign performance metrics and address issues or optimize efforts.
- Lead new-client onboarding and provide training or support.
- Identify upsell and cross-sell opportunities and collaborate with sales teams on additional services.
- Deliver campaign performance reports and translate data into strategic recommendations.
- Represent client feedback internally in product, service, and process development.
- Address client concerns and drive satisfaction and retention.
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