Client Success Manager
New
L
Limitless AgencyMeta advertising
Remote, Canada (preferred) or United States, Monday–Friday, approximately 9 AM–5 PM (Eastern, Central, or Pacific Time)ContractManager
SalaryBase Compensation: USD $60,000–$70,000 per year. Target OTE: Approximately USD $80,000–$90,000 per year, negotiable based on experience. Performance incentives: Mainly tied to quarterly client retention, with additional bonuses for client testimonials.
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Job Details
- Languages
- Excellent spoken and written English
- Experience
- About 1–2 years of relevant experience in client success, account management, customer service, or a client-facing agency role. Exceptional transferable experience will also be considered.
- Required Skills
- Customer serviceSlackAccount ManagementCRM
Requirements
- Have about 1–2 years of relevant experience in client success, account management, customer service, or a client-facing agency role; exceptional transferable experience may also be considered.
- Communicate confidently with clients in spoken and written English.
- Bring empathy, sound judgment, and a strong sense of ownership.
- Stay organized and follow through while managing multiple accounts and competing priorities.
- Solve problems proactively and work comfortably with distributed teams in a fast-moving environment.
- Understand basic marketing performance reports and explain practical next steps to clients.
- Be available Monday–Friday, approximately 9 AM–5 PM Eastern, Central, or Pacific Time.
- Experience with medspas, aesthetics, wellness, or supporting medspa growth is a plus.
- Familiarity with GoHighLevel, ClickUp or similar project management tools, and Meta Ads Manager is a plus; these platforms can be taught.
Responsibilities
- Lead structured client onboarding, coordinate handoffs from sales to delivery, set expectations, and document client goals and success metrics.
- Manage a portfolio of about 40 client relationships through scheduled check-ins.
- Respond to client Slack messages within 24 hours on business days and keep CRM records accurate and up to date.
- Identify dissatisfaction and at-risk accounts early, coordinate recovery plans, and support renewals and retention.
- Turn client concerns into clear actions for creative, media buying, appointment-setting, and operations teams, and follow through until resolved.
- Prepare client-facing performance updates and maintain a portfolio health dashboard for leadership.
- Improve onboarding checklists and SOPs, and build a repeatable Client Success playbook.
- Track retention, NPS trends, response times, and onboarding SLAs.
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