Client Success Director
New
J
Joint AcademyDigital healthcare
Remote Role – Must Be Based in the Miami AreaFull-TimeDirector
SalaryBase salary: $120k + strong performance-based bonus (OTE $200k+)
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company.
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company.
- Bring project management experience leading structured implementations and multiple rollouts simultaneously.
- Demonstrate a track record of driving customer adoption, engagement, and retention.
- Be comfortable working with both SMB customers and enterprise healthcare organizations.
- Be able to build trust with clinicians, operators, and executives.
- Bring a self-starter approach and high ownership mindset in a fast-moving environment.
- Have experience using modern Customer Success and CRM platforms.
- Be willing to travel 10–20% for conferences and client visits.
- Healthcare, digital health, or physical therapy experience is a plus, but not required.
Responsibilities
- Lead onboarding and implementation for new partners, aiming for less than 30 days to first RTM reimbursement.
- Manage full-lifecycle implementations across clinics, health systems, health plans, and employer populations.
- Advise partners on deploying digital MSK care programs.
- Build relationships with clinic owners, clinicians, executives, and payer teams.
- Educate care teams on the platform and drive patient engagement.
- Develop implementation plans for multi-site organizations and enterprise deployments.
- Track and report clinical outcomes, utilization, cost savings, and ROI.
- Identify opportunities to expand program adoption and increase partner value.
- Coordinate with Sales, Product, Clinical, and Operations teams on partner goals and feedback.
- Manage multiple implementations and host training sessions, webinars, and check-ins.
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