Client Solutions Director
New
T
Two ChairsHealthcare, mental health
Remote, United StatesFull-TimeDirector
Salary$160,000 and $180,000 base salary, plus a bonus based on growth and key objectives.
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Job Details
- Required Skills
- Project ManagementMicrosoft ExcelComplianceLooker
Requirements
- Have deep experience implementing solutions with health plans.
- Demonstrate expertise in health plan operations, including eligibility integration, claims and billing workflows, utilization management, network operations, and compliance.
- Have a proven track record managing complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization.
- Demonstrate mastery of project management tools and methodologies.
- Be able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments.
- Be comfortable presenting to key stakeholders at major health plans and leading joint steering committees.
- Have exceptional written, verbal, and visual communication skills.
- Be proficient in translating complex data into strategic insights; familiarity with Looker, Excel, SQL, and Google Sheets.
- Have a passion for mental health access and alignment with Two Chairs’ core values.
Responsibilities
- Partner with Sales during late-stage deal cycles to scope technical and operational feasibility and present implementation capabilities to prospective payer executives.
- Define operational workflows, data integrations, and clinical referral pathways.
- Lead end-to-end implementation of large-scale enterprise health plan partnerships from contract negotiation through go-live.
- Identify implementation bottlenecks, technical blockers, and regulatory constraints, and drive mitigation strategies.
- Establish implementation governance, align cross-functional teams, and maintain executive sponsor visibility.
- Lead post-launch transition to Account Management, monitor stabilization health metrics, and identify expansion opportunities.
- Support cross-payer initiatives and strategic projects.
- Capture implementation learnings and improve process documentation and standardization.
- Build reusable implementation playbooks, toolkits, and standard operating procedures.
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