Phlebotomist Senior Team Lead

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GetlabsMobile healthcare diagnostics

This position is currently limited to candidates residing within a 20-30 mile radius of San Francisco, CA.Full-TimeLead

Salary80,000 - 95,000 USD per year

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Job Details

Experience: 2+ years of leadership experience; 5 years of phlebotomy experience is required.
Required Skills: Data AnalysisGoogle WorkspaceSlack

Have 2+ years of leadership experience in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations.
Have 5 years of phlebotomy experience.
Hold phlebotomy certification from AMT, ASCP, or NCCT.
Have experience leading other leads or managing teams across multiple sites or markets.
Demonstrate expert knowledge of phlebotomy techniques, specimen handling, and OSHA and HIPAA safety and compliance standards.
Demonstrate ability to coach, develop, and hold leaders accountable.
Have strong analytical skills and experience using data and reports to make decisions.
Have a track record of providing exceptional customer service and strong written and verbal communication skills, including presenting to leadership.
Be comfortable using Slack, Google Workspace, and scheduling or routing software.
Have reliable transportation, a clean driving record, and ability to pass a background check and drug screen.
Be able to travel up to 40% for market visits, Team Lead development, onboarding, and field training.
Preferred: mobile phlebotomy experience; route planning, dispatch, or workforce scheduling experience; payroll, timecard, expense, or inventory experience; or familiarity with Lean practices or Leader Standard Work.

Supervise, coach, and develop assigned phlebotomists and Team Leads through regular check-ins and performance feedback.
Audit adherence to Leader Standard Work, the 20/24 Rule, call-out procedures, and quality standards.
Plan regional coverage, PRN staffing, cross-market staffing, and capacity for upcoming demand.
Serve as the Tier 2 escalation point for operational, clinical, and patient issues.
Review route plans and next-day coverage, intervening in high-risk markets to protect availability and reschedule targets.
Analyze regional quality and performance data, identify root causes, and track improvement plans.
Oversee regional onboarding, training, hiring recommendations, and development of Team Leads and senior phlebotomists.
Review payroll, triplog, timecard, and expense submissions; oversee inventory and equipment budgets.
Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations, and lead incident follow-up.
Act as supervisor when needed and present regional performance reports to Operations Management.

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