- Supervise, coach, and develop phlebotomists and shift leads through regular check-ins and performance reviews.
- Audit adherence to Leader Standard Work, the 20/24 Rule, call-out procedures, and quality standards; provide corrective coaching.
- Manage regional coverage planning, staffing strategy, capacity forecasting, route plans, and next-day coverage.
- Serve as the Tier 2 escalation point for operational, clinical, and patient issues.
- Analyze regional quality and performance data, identify root causes, and track improvement plans.
- Oversee regional onboarding, training, hiring recommendations, and advanced clinical and leadership training.
- Review and approve payroll, triplog, timecard, expense, time-off, schedule-change, and overtime submissions within established guidelines.
- Oversee regional inventory and equipment budgets, supply trends, and purchase requests.
- Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations, and lead incident reporting and follow-up.
- Act as supervisor during absences and represent the region in leadership meetings.
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