Senior Customer Solutions Engineer

New

JobgetherCloud security

Based in the United States; Remote position offering flexibility in where you work within the United States.Full-TimeSenior

Salary150,000 - 187,500 USD per year

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Job Details

Experience: 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic or technical consulting within a SaaS or cybersecurity organization.
Required Skills: AWSKubernetesAzureTerraformCustomer SuccessHelm

5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic or technical consulting within a SaaS or cybersecurity organization.
Demonstrated success managing enterprise customer relationships and navigating complex organizational structures.
Hands-on experience installing, deploying, and troubleshooting solutions on Kubernetes, including container-based technologies.
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or Google Cloud Platform (GCP).
Experience with scripting and API integrations to implement, support, and troubleshoot technical solutions.
Experience managing technical issues, performing root cause analysis, and coordinating resolutions.
Technical familiarity with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
Ability to drive measurable customer outcomes and lead strategic engagements with executive-level stakeholders.
Ability to translate technical capabilities into business value for engineering teams and senior executives.
Preferred: Background in cybersecurity or DevSecOps.
Preferred: CKAD, CKA, or CKS certification.
Preferred: Experience working with Sysdig and/or Falco.

Own executive-level relationships and strategic engagement across a portfolio of enterprise and high-value customers.
Collaborate with customer teams on solution deployments, architecture decisions, and operational best practices.
Align customer business objectives with technical capabilities through success planning and outcome mapping.
Lead Customer Business Reviews and strategic discussions with technical and non-technical stakeholders.
Identify customer risks, optimization opportunities, expansion potential, and areas for innovation.
Lead and participate in hands-on workshops to help customers maximize the value of cloud security solutions.
Support Sales teams during renewal and expansion discussions by demonstrating business value, adoption, and usage growth.
Monitor customer health, conduct technical diagnostics, and address account risks through stakeholder engagement and mitigation planning.
Partner with Product and Engineering to communicate customer needs and inform roadmap priorities.
Collaborate with Support and Professional Services to resolve customer issues and mentor junior colleagues.

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