Senior Customer Solutions Engineer
New
S
SysdigCloud security
Workplace type: Remote; Listing location: San Francisco; title specifies Bay AreaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Required Skills
- AWSGCPKubernetesAzureLinuxTerraformScriptingHelm
Requirements
- Have 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Have experience managing enterprise customer relationships and navigating complex organizations.
- Have hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
- Understand cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Have experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrate success driving measurable customer outcomes and leading executive-level engagements.
- Translate technical capabilities into business impact for engineers and executives.
- Have experience managing issues, performing root cause analysis, and driving resolution.
- Bring communication, presentation, and stakeholder-management skills.
- Hold one or more of the CKAD, CKA, or CKS certifications.
- Have experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Cybersecurity or DevSecOps experience is a plus; experience with Sysdig and/or Falco is also a plus.
Responsibilities
- Own executive-level relationships and strategic engagement across a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Align customer business goals with Sysdig's technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
- Identify risks and opportunities for optimization, expansion, and innovation by developing deep knowledge of customer environments.
- Lead and contribute to hands-on workshops that help customers use the Sysdig platform.
- Support Sales in renewal and expansion discussions by demonstrating customer value realization and usage growth.
- Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment.
- Represent customer requirements with Product and Engineering, and partner with Support and Professional Services on solutions and issue resolution.
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.
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