CX Enablement Specialist
New
E
EmployHR technology
Remote, USAFull-TimeMiddle
Salary$67,896 – $79,310 per year (USD base salary)
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Job Details
- Experience
- 3+ years of experience in learning & development, enablement or a CX or Revenue role within a technology company.
- Required Skills
- Project ManagementData AnalysisSalesforceStakeholder management
Requirements
- Have 3+ years of experience in learning and development, enablement, or a CX or Revenue role within a technology company.
- Have proven success supporting customer-facing teams.
- Bring strong stakeholder management and consulting skills, including experience influencing senior leaders.
- Demonstrate project ownership and prioritization skills, managing multiple initiatives and delivering outcomes on time.
- Be able to move work from strategy to execution with planning, decisive action, and follow-through.
- Have expertise in instructional design, adult learning principles, and performance consulting.
- Be able to analyze data and translate insights into strategic enablement actions.
- Have communication, facilitation, and project management skills.
- Preferred: experience in a high-growth, matrixed technology environment.
- Preferred: familiarity with enablement platforms such as Highspot or Seismic, CRM tools such as Salesforce, and learning systems such as Absorb, Cornerstone, or Degreed.
- Preferred: background in change management or business transformation initiatives.
Responsibilities
- Partner with senior leaders and cross-functional stakeholders to define readiness and enablement strategies aligned to business priorities.
- Conduct role-level needs assessments to identify skill gaps and performance opportunities for CX and Revenue teams.
- Design learning plans that combine training, enablement resources, performance measurement, and behavior-change support.
- Facilitate enablement sessions and coach team members to apply learning in real-world scenarios.
- Support new-hire onboarding assets and help new hires meet initial ramp-up performance targets.
- Own enablement initiatives from planning through launch and adoption, managing timelines, stakeholders, and measurable outcomes.
- Monitor role performance using KPIs, dashboards, and call reviews, and evaluate learning impact on business outcomes.
- Create and maintain enablement resources, communications, and a master calendar of trainings and key dates.
- Keep Highspot content and communications current, accurate, and easy to navigate.
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