Account Manager
New
T
TransfrEducation and workforce development
This position is 100% remote but the ideal candidate resides in Florida, Arizona or Colorado.Full-TimeManager
SalaryThe base salary range for this position is $90,000-$110,000. This role is also eligible to participate in the company’s variable compensation and equity program.
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Job Details
- Experience
- 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
- Required Skills
- SalesforceAnalytical SkillsCustomer SuccessAccount ManagementCRM
Requirements
- Have 2–4 years of experience in account management, renewals, or customer success.
- Bring experience managing a high-volume portfolio, ideally.
- Have a proven track record of meeting or exceeding renewal targets.
- Demonstrate strong organizational and prioritization skills.
- Have strong analytical skills.
- Communicate effectively in writing and verbally.
- Be proficient with Salesforce or a similar CRM platform.
- Show strong attention to detail and the ability to manage multiple accounts and deadlines.
- Experience with automated email sequencing or scaled customer success programs is a plus.
- Experience with education, workforce development, or public-sector customers is a plus.
Responsibilities
- Manage a portfolio of approximately 250 accounts to drive timely renewals and minimize churn.
- Use customer health data and engagement insights to identify risks and prioritize outreach.
- Manage automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
- Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
- Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
- Maintain Salesforce records for renewal activity, quotes, and customer communications, and deliver accurate forecasts.
- Refine renewal workflows and outreach strategies to increase efficiency and consistency.
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