Integration Engineer (French Speaker)
New
J
JobgetherE-commerce search
Based in RomaniaFull-Time
SalaryCompetitive base salary ranging from $70,000 to $90,000 USD
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Job Details
- Languages
- French Speaker
- Required Skills
- JavascriptRESTful APIsJSONPostmanTroubleshootingTechnical supportCustomer support
Requirements
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Ability to explain technical concepts clearly to non-technical audiences.
- Strong attention to detail and commitment to high-quality customer support.
- Strong problem-solving skills and a proactive approach to troubleshooting and issue resolution.
- Ability to collaborate with customers and cross-functional teams while managing technical inquiries.
- Familiarity with structured data formats such as JSON and CSV, and basic search and indexing concepts is preferred.
- Experience with browser developer tools, API clients such as Postman, and application logs is preferred.
- Familiarity with A/B testing, client-side and server-side contexts, network request routing, and HTTP is preferred.
- Experience with open-source libraries, JavaScript web application development, and common integration patterns is preferred.
Responsibilities
- Understand customer technical requirements and guide e-commerce businesses through onboarding and platform integration.
- Provide guidance on REST APIs, web services, integration best practices, and open-source libraries.
- Troubleshoot integration issues with customers and Customer Success teams, identifying root causes and solutions.
- Help customers configure product catalogs, including data uploads, facets, searchable attributes, sort orders, and search result retrieval.
- Respond to customer inquiries and explain technical concepts to technical and non-technical stakeholders.
- Document customer interactions, recurring issues, and resolutions.
- Develop and refine integration documentation, onboarding materials, and troubleshooting guidance.
- Identify recurring challenges and recommend improvements to integration processes and customer experience.
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