Support Engineer (APAC - Weekends)
New
S
SupabaseDeveloper platform
Remote, Global; We hire globally. We believe you can do your best work from anywhere., APAC Hours: 00:00-10:00 UTC; primarily looking for someone in Southeast Asia or India time zones.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 3+ years of experience providing developer support to technical customers.
- Required Skills
- PostgreSQLSQLCustomer support
Requirements
- Have 3+ years of experience providing developer support to technical customers.
- Be proficient in SQL and comfortable with complex SQL queries; PostgreSQL is preferred.
- Be fluent in English and have excellent communication skills.
- Be skilled in Linux/Unix operating systems and the command line.
- Have experience working with GitHub Issues and Discussions.
- Be available for four 10-hour shifts covering weekends during APAC hours (00:00–10:00 UTC), covering Friday through Monday based on those UTC hours.
- Database administration experience is a plus.
- Familiarity with React, Vue, or Svelte and some Node.js experience are bonuses.
- A degree in Computer Science is a plus.
Responsibilities
- Provide initial and timely responses to support cases covering billing, pre-sales, optimization, and implementation questions.
- Triage support cases by directing users to previous answers, code examples, and documentation.
- Escalate support cases to specific technical or business team members.
- Monitor feedback channels, including GitHub Issues and Discussions.
- Identify internal tooling that could be developed or obtained to improve support efficiency.
- Reproduce issues and create test cases.
- Improve test coverage when experienced with testing.
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