Senior Renewal Operations Manager
New
J
JobgetherTechnology and SaaS
Based in CanadaFull-TimeManager
Salary115,642 - 173,464 CAD per year
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Job Details
- Experience
- At least 6 years of experience in Revenue Operations, Sales Operations, or Renewal Operations within a global technology or SaaS organization.
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- Have at least 6 years of experience in Revenue Operations, Sales Operations, or Renewal Operations within a global technology or SaaS organization.
- Have experience building, managing, and scaling renewal operations for high-volume customer segments.
- Have experience developing repeatable renewal processes and reporting frameworks.
- Demonstrate strong analytical skills and experience building renewal reports, forecasting tools, and pacing models.
- Be able to turn raw CRM data into actionable insights and leadership-level presentations.
- Have advanced Microsoft Excel skills, including Power Query, PivotTables, and complex formulas such as INDEX/MATCH.
- Be proficient with Salesforce for reporting, data management, and operational updates.
- Have experience designing, implementing, and improving operational processes, including in environments without established workflows or systems.
- Have strong collaboration and stakeholder-management skills to influence decisions and drive initiatives across teams.
- Have strong prioritization and problem-solving abilities, with a focus on data integrity and operational rigor.
- Channel-led or partner-led renewal experience, including familiarity with partner portals and partner management tools, is strongly preferred.
- Experience with Power BI, Tableau, or Looker is highly desirable; familiarity with Gainsight or a similar customer success platform is an advantage.
Responsibilities
- Build and maintain renewal reporting for high-volume customer segments, providing leadership visibility into forecasts, performance trends, and recurring revenue outcomes.
- Define renewal data requirements, storage, and maintenance practices, and collaborate with teams to ensure data accuracy and usability.
- Translate CRM and renewal data into executive-ready insights and recommendations.
- Develop and improve renewal pacing models that track progress against targets and forecast expected outcomes.
- Establish leading indicators and early warning signals to identify renewal risks and emerging trends.
- Define and implement standardized renewal workflows and best practices for high-volume customer segments.
- Audit systems and processes, identify data or workflow gaps, and lead remediation efforts.
- Partner with Revenue Operations, Customer Operations, IT, and other stakeholders to optimize CRM platforms, partner portals, and renewal tools.
- Define how renewal information is displayed, tracked, and actioned through partner portals.
- Establish a recurring operations cadence for reporting, performance reviews, stakeholder alignment, and continuous improvement.
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