Call Center & Company Communications Manager
S
SuperStaffHome care
Workable workplace: remote, Night ShiftFull-TimeManager
SalaryPhp 55,000 Basic + Allowance
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Job Details
- Required Skills
- Project CoordinationAdministrative ManagementCustomer service
Requirements
- Communicate exceptionally well by phone, email, and in person.
- Be warm, professional, confident, and service-oriented.
- Be highly organized and dependable.
- Manage multiple priorities while keeping track of details.
- Take ownership and follow through without constant reminders.
- Exercise good judgment when handling sensitive situations.
- Know when to resolve an issue directly and when to escalate it.
- Work effectively with employees at every level of an organization.
- Be comfortable learning new systems, processes, and responsibilities.
- Experience in call center or high-volume phone operations is preferred.
- Experience in customer service, office or administrative management, healthcare or care services, employee communications, HR or employee-relations support, or project coordination is valued.
Responsibilities
- Oversee the day-to-day operation of the live answering and call-routing function.
- Ensure incoming calls are answered professionally and directed to the appropriate person or department.
- Monitor call quality, response times, and message accuracy.
- Identify recurring questions, complaints, and communication issues and bring important trends to leadership’s attention.
- Maintain call guides, FAQs, and scripts for commonly received questions.
- Ensure urgent calls and escalations are handed off appropriately to Scheduling, Client Services, HR, or leadership.
- Support internal communications and help information move clearly between departments.
- Track common questions and identify opportunities to improve communication and processes.
- Assist with company communications, documentation, special projects, and cross-department follow-up.
- Support assigned HR-related communications and projects, including employee communications, documentation, employment verification, and policy or process support.
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