Customer Service Representative / Order Management Specialist
New
D
DCXPromotional products
Philippines, 8:00 AM - 5:00 PM (CST)Full-TimeJunior
Salary27,000 - 35,000 PHP per year
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Job Details
- Languages
- Written and spoken English skills: Very Proficient
- Experience
- 2+ years of Experience in a customer service or order management role
- Required Skills
- Customer service
Requirements
- Have 2+ years of experience in a customer service or order management role.
- Be very proficient in written and spoken English.
- Have direct experience in a customer service role.
- Have direct experience handling post-order tracking and shipments.
- Have experience using order management or CRM systems.
- Be proficient with Microsoft applications (preferred).
- Be proficient with Google applications (preferred).
- Promotional product experience is preferred; relatable e-commerce experience is also relevant.
- Work Monday through Friday, 8:00 AM–5:00 PM CST.
Responsibilities
- Review submitted orders for artwork formatting, completeness, accuracy, delivery timelines, and acceptable margins.
- Create and send purchase orders and artwork to vendors.
- Generate packing slips and backorders as needed.
- Track orders and shipments, confirm vendor receipt, and document status and follow-up dates in Job Tracker.
- Send order acknowledgments and shipping confirmations to customers.
- Process vendor acknowledgments and proof approvals on the day they are received.
- Follow up with vendors for invoices after orders ship and update purchase orders, sales orders, and job descriptions to match invoices.
- Respond to customer problems, vendor errors, and shipping discrepancies, and escalate order issues proactively.
- Support sales representatives and build relationships with supplier representatives.
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