Customer Service Representative
A
Anywhere TalentCustomer service
Source API remote eligibility restrictions: PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Customer serviceData entry
Requirements
- Demonstrate excellent spoken and written English; a clear, neutral accent is preferred.
- Provide strong customer service and communication skills.
- Stay calm and professional under pressure.
- Maintain high attention to detail and accuracy in data entry, including double- or triple-entry workflows.
- Have reliable attendance and a consistent work history.
- Be comfortable using VoIP systems and multiple tools simultaneously.
- Be comfortable with Microsoft 365, especially Teams and Outlook.
- Have familiarity with CRMs and structured data-entry workflows.
- Be comfortable working in or quickly learning PSA / Proven Jobs, Trello, and Aircall / RingCentral-style phone systems.
- Be able to work 8:00 AM–5:00 PM, Monday–Friday.
- Call center, customer support, dispatch, intake, urgent service industry, CRM, or U.S. customer support experience is preferred.
Responsibilities
- Answer inbound emergency service calls in a fast-paced, high-volume support environment.
- Communicate calmly and professionally with distressed customers.
- Collect and record contact information, location, damage type, severity, and other key incident details.
- Enter data accurately and in real time into CRM/ERP systems, including multiple entries across systems when required.
- Warm-transfer calls to the appropriate department with complete context.
- Follow scripts, workflows, and call-handling procedures.
- Navigate multiple software systems while staying engaged on live calls.
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