Web Integrations Support Engineer
New
S
SmartlingTranslation technology
Location: United States, Pacific and Mountain time zonesFull-TimeJunior
SalaryThe US national total pay range for this role is $90,000 - $110,000.
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Job Details
- Experience
- 2+ years in a customer-facing technical role; 2+ years of hands-on experience with HTTP, HTML, CSS, JavaScript and REST APIs
- Required Skills
- HTMLCSSJavascriptRESTful APIs
Requirements
- Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent practical experience.
- 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, focused on troubleshooting, solution design or implementation.
- 2+ years of hands-on experience with HTTP, HTML, CSS, JavaScript and REST APIs.
- Strong skills with browser DevTools and network debugging, and understanding of how pages are built and rendered in the browser.
- Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching and web security basics including CSP, CORS, cookies and WAFs.
- Comfort with regular expressions and ability to write scripts in JavaScript, Python or Bash.
- Experience diagnosing issues from logs and request traces using Quickwit, Grafana, Kibana, Splunk or similar.
- A methodical, hypothesis-driven approach to complex problems.
- Excellent written and spoken communication, with ability to advise technical and non-technical audiences.
- Preferred: experience with React, Next.js or Vue; familiarity with AEM, Sitecore, WordPress or Contentful; Nginx or similar configuration; SEO fundamentals; translation, localization and internationalization; or software development experience.
Responsibilities
- Own customer tickets end to end, providing written root-cause explanations and next steps.
- Run troubleshooting sessions and workshops with customer engineering teams, advising on integration best practices.
- Escalate product issues to Engineering with clear reproduction steps.
- Build scripts and tooling to make diagnosis and configuration faster and safer.
- Work with technical and business stakeholders to understand requirements and recommend sustainable solutions.
- Make changes to live production configuration, testing safely, planning for rollback, and explaining changes to customers.
- Keep learning about new web technologies and contribute to process and tooling improvements.
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