Product Engineer, Support
New
J
JunctionDiagnostic healthcare
EDT / EST (US East Coast only), EDT / EST (US East Coast only); Eastern Time Zone; physically based in GMT and EST timezonesFull-TimeJunior
Salary$90K - $130K + equity (based on experience and location)
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Job Details
- Experience
- You’ve spent a couple of years writing or debugging Python
- Required Skills
- PythonRESTful APIsDocumentationScriptingDebuggingCustomer support
Requirements
- Have an engineering background, ideally with experience moving into a support or customer-facing technical role.
- Have spent a couple of years writing or debugging Python.
- Be able to work confidently through unfamiliar codebases.
- Be comfortable reading code and navigating logs.
- Be able to investigate complex technical issues and trace through systems.
- Explain technical topics clearly to different audiences.
- Be comfortable working in a fast-moving startup environment where not everything is defined.
Responsibilities
- Investigate and diagnose technical issues.
- Trace issues through logs and services.
- Reproduce errors and find their root causes.
- Share clear updates with customers and engineers.
- Read code to identify where things break.
- Use AI tools to speed up debugging.
- Make small fixes when appropriate and escalate when needed.
- Respond to users with accurate, thoughtful answers suited to their technical level.
- Write documentation that reduces repeat questions.
- Build small tools or scripts and flag recurring issues to improve workflows.
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