Senior Program Manager, Operations Excellence
New
Z
ZūmStudent transportation
Workplace type: RemoteFull-TimeSenior
Salary138,000 - 179,000 USD per year
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Job Details
- Experience
- 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
- Required Skills
- SQLProcess improvement
Requirements
- Bring 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment.
- Have a background in consulting, strategic finance, logistics, manufacturing, or a related operational environment.
- Demonstrate a track record of leading complex, cross-functional initiatives from problem definition through execution.
- Have experience building KPI frameworks, dashboards, and performance management cadences.
- Bring advanced Excel skills, including Pivot Tables and VLOOKUPs; SQL is preferred.
- Hold a bachelor’s degree; an MBA or relevant advanced degree is a plus.
- Translate data into insights and actionable decisions.
- Demonstrate the ability to improve efficiency, safety, compliance, and cost performance.
- Operate independently, manage competing priorities, and present to senior leadership.
- Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus.
Responsibilities
- Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows.
- Simplify and modernize processes for inspections, audits, incident management, and maintenance cycles.
- Define and implement KPIs for fleet utilization, safety performance, compliance adherence, and maintenance reliability.
- Build dashboards and reporting frameworks to track performance at site, regional, and company levels.
- Establish weekly and monthly performance cadences to drive accountability and continuous improvement.
- Lead high-impact initiatives across Operations, Fleet, Safety, Finance, and Product, aligning stakeholders and clarifying ownership.
- Drive execution with clear milestones, timelines, and measurable outcomes; identify risks and implement mitigation plans.
- Conduct post-implementation reviews and refine processes.
- Lead rollout and adoption of processes, tools, and KPI frameworks across frontline operators and senior leadership.
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