Senior Manager, Partner Strategy & Operations, Partnerships & Alliances
New
J
JobgetherPartner operations
United StatesFull-TimeManager
Salary$119,700–$222,300 USD
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Job Details
- Experience
- At least 7 years of relevant experience
- Required Skills
- Business AnalysisSalesforceProcess improvementCRM
Requirements
- At least 7 years of relevant experience in partner operations, partner programs, business operations, strategic program management, solution design, business analysis, process improvement, or technology-enabled transformation.
- Experience operating as a senior business partner or trusted deputy and independently managing high-priority initiatives.
- Strong understanding of partner ecosystems, strategic alliances, channel programs, and the end-to-end partner lifecycle.
- Proven ability to lead complex cross-functional initiatives from concept and business-case definition through implementation, launch, adoption, and improvement.
- Experience designing operating models, governance structures, roadmaps, business processes, decision frameworks, performance measures, and accountability mechanisms.
- Experience with dashboards, scorecards, KPI development, forecasting, performance reporting, and executive-level business insights.
- Ability to structure complex problems, develop recommendations, and translate strategic objectives into measurable execution plans.
- Experience gathering business requirements and translating operational needs into workflows, data products, process improvements, and technology solutions.
- Familiarity with CRM and partner relationship management platforms, partner portals, workflow automation, analytics, reporting systems, and integrations.
- Working knowledge of Salesforce, Experience Cloud, Partner Cloud, or comparable PRM platforms.
- Ability to influence and coordinate stakeholders across business functions without relying solely on direct authority.
- Strong communication and relationship-management skills, including executive presentations and stakeholder facilitation.
- Excellent organizational and portfolio-management capabilities for managing priorities, dependencies, and deadlines.
- A bachelor's degree in a relevant discipline is preferred.
Responsibilities
- Lead the execution and continuous improvement of partner programs, including tiers, benefits, scorecards, governance, and partner journeys.
- Coordinate program implementation, review cycles, governance forums, and transitions to updated program structures.
- Develop processes, communication plans, playbooks, and enablement materials to support program adoption and partner engagement.
- Lead strategic partner initiatives from definition and planning through implementation, launch, adoption, and stabilization.
- Manage launch governance and project management office activities, including intake, prioritization, readiness, delivery plans, and post-launch reviews.
- Coordinate cross-functional stakeholders, resolve delivery issues, and communicate progress, risks, trade-offs, and decisions to senior leadership.
- Maintain partner scorecards, KPIs, dashboards, and business reviews; analyze performance and recommend improvements.
- Improve data quality, reporting, attribution, and analytical efficiency with Revenue Operations, Finance, Data, Sales Operations, and Technology teams.
- Identify opportunities to redesign and automate partner operations, translating business needs into requirements, workflows, user stories, and implementation plans.
- Lead or support technology initiatives involving CRM and PRM platforms, portals, workflow automation, analytics, integrations, and AI-powered processes.
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