Customer Service Associate - ENG
S
StaffRightCommercial insurance
Philippines. Metro Manila, Philippines. Central Luzon, Philippines. Central Visayas, Philippines. Western Visayas, Philippines. Davao Region, Philippines, Available to work in US time zonesFull-Time
Salary30,000 - 40,000 PHP per month
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Job Details
- Languages
- Excellent written and verbal communication skills in English
- Required Skills
- Microsoft OfficeGoogle Workspace
Requirements
- Have prior experience in administrative support, preferably in an insurance or professional services setting.
- Have excellent written and verbal communication skills in English.
- Be available to work in US time zones.
- Be available to start within two weeks of a job offer.
- Be comfortable using time trackers such as Time Doctor.
- Have a laptop or desktop, noise-cancelling headphones, and a webcam.
- Have a reliable internet connection of at least 50 Mbps.
- Have backup equipment for power and internet outages.
- Be proficient with Microsoft Office tools and Google Workspace.
Responsibilities
- Handle incoming First Notice of Loss (FNOL) calls and provide telephone customer service.
- Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims.
- Enter FNOL reports, loss information, and claim documentation into the system.
- Electronically file documentation and assist with mitigation letters, towing and salvage coordination, coverage verification, and policy reviews.
- Process invoices and coordinate vendors.
- Maintain accurate client and policy records by entering up-to-date information into the system.
- Identify workflow improvement opportunities and suggest more efficient ways to handle administrative tasks.
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