Customer Services Representative
New
C
CrewBloomBackground screening
PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of experience in a Client Services department in a call center environment (preferred)
- Required Skills
- SalesforceMicrosoft Office
Requirements
- High school diploma or equivalent.
- 1-2 years of experience in a Client Services department in a call center environment (preferred).
- Strong verbal and written communication skills, with the ability to adjust communication style to the audience.
- Ability to work independently and as part of a team.
- Working knowledge of G-Suite and Microsoft Office (preferred).
- Salesforce experience (preferred).
- Background screening experience (preferred).
- Ability to sit at a desk and work on a computer for prolonged periods.
- Ability to navigate multiple windows/browsers, perform extensive internet research, and type 45 WPM (preferred).
Responsibilities
- Respond to client inquiries by email, phone, and chat.
- Meet team goals for response and resolution times on client cases.
- Educate clients on searches, required forms, and the adverse action process.
- Help clients create new user accounts and process orders.
- Train clients to use the background screening application.
- Train new clients on the billing process.
- Help other departments obtain client information and forms needed to perform searches.
- Perform other duties as assigned.
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