Manager, Implementation Management
New
E
EngineTravel technology
Remote - USFull-TimeManager
Salary$102,000 — $140,000 USD
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Job Details
- Experience
- 4+ years of hands-on experience in implementation, customer success, account management, or technical program management ... including 1+ year leading a team or formally mentoring ICs.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Bring 4+ years of hands-on experience in implementation, customer success, account management, or technical program management.
- Have experience at a B2B SaaS, travel, or fintech platform.
- Have 1+ year leading a team or formally mentoring individual contributors.
- Own customer onboarding and implementation end to end.
- Translate customer requirements into tailored rollout plans that drive adoption across a full product suite.
- Be comfortable serving as the senior customer-facing voice on a deal.
- Understand customer onboarding at scale, including configuration and rollout planning, mutual success plans, adoption benchmarks, and GTM handoffs across Sales, Account Management, and support.
- Be comfortable holding a team to a customer-engagement cadence of roughly 15 customer meetings per week per individual contributor.
- Experience with corporate travel, expense, or spend management platforms is a plus.
Responsibilities
- Craft and execute implementation strategies for important new customer opportunities, including deals ranging from $200K to $1M.
- Drive adoption across Engine's full product suite during customers' first months on the platform.
- Partner with Sales and Account Management from signed contract through the customer's first booking.
- Feed implementation blockers and field patterns back to Product and Engineering.
- Lead Implementation Managers through live deployments.
- Run workload and milestone reviews, coach the team on the implementation motion, and build scalable processes.
- Lead key customer meetings and deliver training as the senior implementation voice on important opportunities.
- Ensure a clean handoff to the dedicated Account Manager.
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