Implementation Manager

New

SchooLinksK-12 EdTech

United StatesFull-TimeManager

Salary$80,000 - $110,000 USD (base + bonus)

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Job Details

Experience: 3+ years of experience in implementation, customer success, project management, or a client-facing role
Required Skills: Project ManagementSalesforceChange ManagementCustomer Success

3+ years of experience in implementation, customer success, project management, or a client-facing role.
Experience in K-12 EdTech or education services is preferred.
Ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations.
Strong written and verbal communication skills, including presenting to district leadership and writing clear, action-oriented follow-ups.
Highly organized and detail-oriented, with the ability to build consistent processes across a varied client portfolio.
Available for 20–25% travel, with heavier travel during back-to-school season.

Own end-to-end implementation for a portfolio of districts, including platform onboarding, data ingestion, add-on module configuration, training, change management, communication, and project management.
Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria.
Build phased implementation plans tailored to each district’s purchased modules, grade levels served, and state compliance requirements.
Lead training sessions for district champions.
Maintain an implementation tracker for each district using Gainsight and Salesforce, logging project status, action items, decisions, and upcoming milestones.
Lead recurring check-in calls with district champions and executive sponsors to keep projects on track and stakeholders aligned.
Surface risks to launch timelines and escalate them to the Director of Implementations as needed.

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